WD Ultrastar HC560 - clicking noise when it is turn off and turned upside down

[Gabe63454]

Hi everyone,

Hope it is ok to ask here. Few weeks ago I bought a WD Ultrastar HC560 20TB HDD and I have 1 odd thing with it. I already asked the shop I bought this from but they don't have any in stock so they cannot check (asked on Reddit too but noone answered). I saw that you guys reviewed this HDD, if it is not much to ask, could you check 1 small thing for me? When the HDD is turned off (and all cables are disconnected for that matter) if I hold the HDD in my hand and slowly turn it upside down I can hear a "clicking" noise coming from inside the HDD. It is like if a spring is sliding on a rod there or similar, hard to tell. Otherwise the HDD is working fine, no issues observed yet. Obviously I don't expect this (nor had anything like this before) from a HDD so would like to know if this is normal or not. I could write a mail to WD but I am sure they would just say send it back even if it is "normal". Would you help me with this if you guys still have these HDDs?

Thanks in advance, Gabe

[ed]

With drives, they either work they don't. You can run a SMART test. If it comes back OK, then there is no issue.
But there is no harm in dropping an email for WD.

[Gabe63454]

Thanks for the answer. I opened a support ticket to WD. The wierd thing is I asked around in few places where there should be potential HC560 owners and it seems literally nobody has this HDD .