Encryption

[Enquiries]

I have a Synology DS1522 and I have enabled encryption. I am attaching a WD 10 TB external USB for backup with that being encrypted as well. I am trying to run the backup but it appears I'm locked out, even though I'm signed in. Where do I go from here?

Error message:
No permission to access the shared folder usbshare1 on the destination. Please contact the destination administrator to grant access permissions to the task owner admin.

Help please! Thanks in advance!!!

[ed]

Consult Synology Documentation: Refer to the Synology documentation for your specific backup application. They might have detailed instructions for managing permissions on external storage.
Check WD Drive Manual: Look for instructions on managing user permissions in the WD drive's manual or online resources.
Double-check Encryption: Ensure both the Synology and the WD drive are encrypted using compatible encryption methods. Mixing encryption types can cause access issues.
If You Need Further Help:
If these solutions don't work, consider searching online forums like the Synology community forums for solutions specific to your model and setup. You can also contact Synology support for further assistance.