05-16-2025, 12:33 PM
Thanks for reaching out and providing that extra detail. It's definitely concerning to hear that your TNAS F4-424 is forgetting the user table consistently every 48 to 72 hours. Knowing that others online are experiencing a similar issue, as we discussed, really points towards a potential bug in the TerraMaster operating system (TOS) or perhaps a less common configuration conflict.
Given this new information, I'd strongly recommend focusing your efforts on the following while keeping an eye on those online forum discussions for any emerging solutions:
Double-check your current TOS version: Make absolutely sure you're running the latest stable release for your F4-424.
Consider a clean firmware reinstall: Even if you're on the latest version, a clean reinstall can sometimes resolve underlying corrupted files that a regular update might miss. Refer to your device manual or the TerraMaster support site for the proper procedure.
Run those thorough disk checks: As we discussed, this is a crucial step to rule out any storage-level issues that might be contributing to the instability.
Reach out to TerraMaster support directly: Knowing that this isn't an isolated incident, their support team will be the most equipped to provide specific guidance, potential workarounds, or information about any known bugs and fixes they might be working on. You can usually find their contact information on the official TerraMaster website. When you contact them, mention that you've seen other users online reporting similar user table issues.
It's frustrating to have a new device behave this way, especially after carefully following the setup videos. Hopefully, by combining these troubleshooting steps with the collective knowledge of the online community and the official support from TerraMaster, you'll be able to find a resolution soon.
Given this new information, I'd strongly recommend focusing your efforts on the following while keeping an eye on those online forum discussions for any emerging solutions:
Double-check your current TOS version: Make absolutely sure you're running the latest stable release for your F4-424.
Consider a clean firmware reinstall: Even if you're on the latest version, a clean reinstall can sometimes resolve underlying corrupted files that a regular update might miss. Refer to your device manual or the TerraMaster support site for the proper procedure.
Run those thorough disk checks: As we discussed, this is a crucial step to rule out any storage-level issues that might be contributing to the instability.
Reach out to TerraMaster support directly: Knowing that this isn't an isolated incident, their support team will be the most equipped to provide specific guidance, potential workarounds, or information about any known bugs and fixes they might be working on. You can usually find their contact information on the official TerraMaster website. When you contact them, mention that you've seen other users online reporting similar user table issues.
It's frustrating to have a new device behave this way, especially after carefully following the setup videos. Hopefully, by combining these troubleshooting steps with the collective knowledge of the online community and the official support from TerraMaster, you'll be able to find a resolution soon.