01-22-2025, 04:35 PM
Dear guys,
I am reaching out in a state of final desperation. I have lost access to 12TB of data on my TBS-464 NAS after installing a new QTS firmware. The device is now stuck in a perpetual installation loop, and I am unable to progress past the installation step (where I choose "Reset Factory Settings" after which it reboots). No matter what I try, I always return to the same installation screen.
In the past, I resolved a similar issue by installing an older firmware version (QTS 5.0.0-2131 build 20220815), but now I am unable to locate this firmware version for download. It appears to have disappeared from the QNAP servers. I have already tried installing several different QTS versions, but none of them have worked to restore normal operation.
Could you please advise how I might obtain this specific firmware version or offer any alternative solutions to regain access to my data?
Thank you for your help. Much appreciated!
I am reaching out in a state of final desperation. I have lost access to 12TB of data on my TBS-464 NAS after installing a new QTS firmware. The device is now stuck in a perpetual installation loop, and I am unable to progress past the installation step (where I choose "Reset Factory Settings" after which it reboots). No matter what I try, I always return to the same installation screen.
In the past, I resolved a similar issue by installing an older firmware version (QTS 5.0.0-2131 build 20220815), but now I am unable to locate this firmware version for download. It appears to have disappeared from the QNAP servers. I have already tried installing several different QTS versions, but none of them have worked to restore normal operation.
Could you please advise how I might obtain this specific firmware version or offer any alternative solutions to regain access to my data?
Thank you for your help. Much appreciated!