07-03-2024, 10:31 AM
Thank you for reaching out and for your support as a long-time viewer! It's unfortunate to hear about the issues you've encountered with Ugreen's Kickstarter campaign. The situation you described regarding shipping limitations to FPO AE and the subsequent refund request seems frustrating. Regarding the email asking for PayPal details, it's crucial to approach such requests with caution, especially when you initially backed the project with a credit card through Kickstarter.
Since Ugreen hasn't responded to your emails, I recommend reaching out to their official support directly using the contact form on their website: Ugreen Contact Us. They should be able to provide you with the necessary assistance to resolve your refund and shipping concerns.
https://eu.ugreen.com/pages/contact-us
Since Ugreen hasn't responded to your emails, I recommend reaching out to their official support directly using the contact form on their website: Ugreen Contact Us. They should be able to provide you with the necessary assistance to resolve your refund and shipping concerns.
https://eu.ugreen.com/pages/contact-us