03-01-2024, 04:40 PM
I understand that you're facing several challenges with your Asustor NAS setup, from difficulties with remote access to issues with sleep mode and VPN configuration. Let's break down your concerns and try to address them one by one:
Sleep Mode/Hibernation: It's concerning that your NAS isn't entering sleep mode despite your efforts. To troubleshoot this, you mentioned that you saw a long list of processes preventing sleep mode. It might be helpful to focus on the most resource-intensive processes and see if any of them can be optimized or managed differently. Additionally, check if any scheduled tasks or background services are running that might be preventing the NAS from sleeping. It could also be due to network activity or external access attempts keeping the NAS awake. Try monitoring network traffic during the sleep period to see if there's any activity that could be causing this.
Remote Access: It seems like you've set up EZ Connect successfully, but you're encountering issues with accessing your NAS via myasustor.com and using certain apps remotely. Since EZ Connect is working, it's likely not an issue with port forwarding, but it could be related to network configuration or firewall settings. Double-check your router settings to ensure that port forwarding is correctly configured for the necessary ports used by the applications you're trying to access remotely. Also, check if there are any firewall rules blocking incoming connections.
Photo Gallery and Thumbnails: If you're experiencing slow performance or missing thumbnails in Photo Gallery, it could be due to various factors such as network speed, NAS hardware performance, or the size of your media library. Make sure your NAS has enough resources allocated to the Photo Gallery app and that it's running the latest version. You can also try optimizing your media files for better performance, such as converting RAW files to a more web-friendly format for thumbnails.
L2TP/IPsec VPN: The error message you're seeing indicates a problem with the negotiation of security parameters during the VPN connection setup. This could be due to misconfiguration of VPN settings or compatibility issues between your Windows laptop and the VPN server on your NAS. Double-check all VPN settings on both ends to ensure they match, including encryption algorithms, authentication methods, and IP addressing. You may also need to update firmware or drivers on your Windows laptop to ensure compatibility with the VPN protocol used by your NAS.
If you're still facing difficulties after trying these troubleshooting steps, it might be worth reaching out to Asustor support for assistance. Provide them with detailed information about your setup and the specific issues you're encountering, including any error messages or logs you've observed. They should be able to help you diagnose and resolve these issues more effectively.
Sleep Mode/Hibernation: It's concerning that your NAS isn't entering sleep mode despite your efforts. To troubleshoot this, you mentioned that you saw a long list of processes preventing sleep mode. It might be helpful to focus on the most resource-intensive processes and see if any of them can be optimized or managed differently. Additionally, check if any scheduled tasks or background services are running that might be preventing the NAS from sleeping. It could also be due to network activity or external access attempts keeping the NAS awake. Try monitoring network traffic during the sleep period to see if there's any activity that could be causing this.
Remote Access: It seems like you've set up EZ Connect successfully, but you're encountering issues with accessing your NAS via myasustor.com and using certain apps remotely. Since EZ Connect is working, it's likely not an issue with port forwarding, but it could be related to network configuration or firewall settings. Double-check your router settings to ensure that port forwarding is correctly configured for the necessary ports used by the applications you're trying to access remotely. Also, check if there are any firewall rules blocking incoming connections.
Photo Gallery and Thumbnails: If you're experiencing slow performance or missing thumbnails in Photo Gallery, it could be due to various factors such as network speed, NAS hardware performance, or the size of your media library. Make sure your NAS has enough resources allocated to the Photo Gallery app and that it's running the latest version. You can also try optimizing your media files for better performance, such as converting RAW files to a more web-friendly format for thumbnails.
L2TP/IPsec VPN: The error message you're seeing indicates a problem with the negotiation of security parameters during the VPN connection setup. This could be due to misconfiguration of VPN settings or compatibility issues between your Windows laptop and the VPN server on your NAS. Double-check all VPN settings on both ends to ensure they match, including encryption algorithms, authentication methods, and IP addressing. You may also need to update firmware or drivers on your Windows laptop to ensure compatibility with the VPN protocol used by your NAS.
If you're still facing difficulties after trying these troubleshooting steps, it might be worth reaching out to Asustor support for assistance. Provide them with detailed information about your setup and the specific issues you're encountering, including any error messages or logs you've observed. They should be able to help you diagnose and resolve these issues more effectively.