01-13-2024, 10:18 AM
I hope this message finds you well. I understand you're experiencing connectivity issues with your QNAP TVS-h1288X NAS after a recent office move and Mac updates. Let's troubleshoot the problem:
IP Address Configuration:
Confirm the NAS is now using a static IP (192.168.1.100), and there are no conflicting devices on the network.
Ensure the subnet masks on both the NAS and Macs are set to 255.255.255.0.
Network Configuration:
Double-check that the Macs are on the same network (192.168.1.x) as the NAS.
Verify the default gateway and DNS settings on the Macs match the network configuration.
Firewall Settings:
Temporarily disable firewalls on both the Macs and the NAS to check if they are causing the connectivity issue.
Bonjour Service:
Ensure the Bonjour service is running on the NAS. Bonjour helps with device discovery on Mac networks.
Check NAS Settings:
Verify that the NAS is not restricting access to specific devices or MAC addresses.
Confirm the NAS firmware is up to date.
Router Configuration:
If you're using separate networks, ensure there are proper routes set up to allow communication between the networks.
Confirm that the router is not blocking communication between Macs and the NAS.
Testing Connectivity:
Try pinging the NAS from a Mac using the Terminal to see if there's a response. For example: ping 192.168.1.100.
Network Logs:
Check the NAS logs for any network-related errors or issues.
Review Mac system logs for network-related errors.
If the issue persists after checking these steps, it might be beneficial to involve your IT department or a network specialist to perform further diagnostics.
IP Address Configuration:
Confirm the NAS is now using a static IP (192.168.1.100), and there are no conflicting devices on the network.
Ensure the subnet masks on both the NAS and Macs are set to 255.255.255.0.
Network Configuration:
Double-check that the Macs are on the same network (192.168.1.x) as the NAS.
Verify the default gateway and DNS settings on the Macs match the network configuration.
Firewall Settings:
Temporarily disable firewalls on both the Macs and the NAS to check if they are causing the connectivity issue.
Bonjour Service:
Ensure the Bonjour service is running on the NAS. Bonjour helps with device discovery on Mac networks.
Check NAS Settings:
Verify that the NAS is not restricting access to specific devices or MAC addresses.
Confirm the NAS firmware is up to date.
Router Configuration:
If you're using separate networks, ensure there are proper routes set up to allow communication between the networks.
Confirm that the router is not blocking communication between Macs and the NAS.
Testing Connectivity:
Try pinging the NAS from a Mac using the Terminal to see if there's a response. For example: ping 192.168.1.100.
Network Logs:
Check the NAS logs for any network-related errors or issues.
Review Mac system logs for network-related errors.
If the issue persists after checking these steps, it might be beneficial to involve your IT department or a network specialist to perform further diagnostics.