07-28-2023, 07:21 AM
It's unfortunate to hear about the issue with your DS416+ NAS. Let's try some troubleshooting steps to see if we can get it back online. Firstly, attempt to connect the NAS using both Ethernet ports, and if that doesn't work, consider a soft reset (resetting the IP). You can do this by pressing and holding the reset button until you hear a beep sound. This will restore the default IP address, DNS server, and password for the admin account. Alternatively, you can press and hold the reset button until you hear three beep sounds to return the DiskStation to "Not Installed" status, allowing for a reinstallation of DiskStation Manager (DSM).
If the issue persists and it appears to be a hardware problem with the DS416+ Ethernet, don't worry. You have options! Upgrading to a newer NAS model like the DS423 would be a viable solution. You can move the drives from the DS416+ to the DS423 and continue using your existing setup seamlessly.
https://www.synology.com/en-global/suppo...n=7.2#docs
If the issue persists and it appears to be a hardware problem with the DS416+ Ethernet, don't worry. You have options! Upgrading to a newer NAS model like the DS423 would be a viable solution. You can move the drives from the DS416+ to the DS423 and continue using your existing setup seamlessly.
https://www.synology.com/en-global/suppo...n=7.2#docs