Qnap Ram?

[Enquiries]

Hi
Re Qnap TVS-873e
Can you please tell me if you have heard of NAS shutdown due in my opinion to overheating.
At times the case is so hot I cannot touch it. At rear both sides main power supply/transformer very hot as well.
When working hard transfering (sync) files after about 5 mins it will just kill the power. Transfering files to another Qnap TS-653d that units copes with the transfer perfectly. The 873e will only work if I manually set fans to near max speed auto is no good.
Qnap trying to blame crucial ram as you advise fitting.
(fitted Adata ram as supplied by Qnap but no difference)

All my NAS's (3) purchased from Span after watching your shows but the 873e is out of official G/Tee although it is only 5 months old being supplied direct from Qnap as replacement for a failed TVS-873.

Any advice gratefully received.

Thanks

Brian

[ed]

Sounds like the thermosensors are faulty if auto cooling does not work. It is certainly not normal and I would expect a replacement for this. Otherwise, you need to have this NAS with a case open or something. Or maybe its the power supply that is generating all this excess heat due to some fault.