+- ASK NC (https://ask.nascompares.com)
+-- Forum: Q&A (https://ask.nascompares.com/forumdisplay.php?fid=1)
+--- Forum: Before you buy Q&A (https://ask.nascompares.com/forumdisplay.php?fid=2)
+--- Thread: can't access media folder on file explorer (/showthread.php?tid=8130)
can't access media folder on file explorer - Enquiries - 12-15-2022
i hope you can help me; i can't access my QNAP media folder
from file explorer; on the Qlog it says "deny smb1 host security limitation" but in the settings it
has SMB3 (highest) and SMB2.1 (lowest); QNAP support said it could be my virus protection (AVG) blocking it
or some setting in QNAP; can you help me figure out the root cause and solution? i am one of the users
affected by DEADBOLT; thanks in advance
RE: can't access media folder on file explorer - ed - 12-16-2022
This is not ransomware. It is very likely that antivirus could block the connect. Bever seen this before. But maybe pause your antivirus on your computer for 5 minutes to test this.
I hope this helps.
RE: can't access media folder on file explorer - homebody1966 - 12-16-2022
(12-16-2022, 03:30 PM)ed Wrote: This is not ransomware. It is very likely that antivirus could block the connect. Bever seen this before. But maybe pause your antivirus on your computer for 5 minutes to test this.
I hope this helps.
thanks for the reply
unfortunately, i still can't access it and AVG's support page is down
can a NAS have multiple plex media libraries?
or do you have a suggestion?